Where Quality Meets Innovation in PCB Assembly

Frequently Asked Questions (FAQs)
General Information

What's an FAQ? That's a Frequently Asked Question

General Questions

If you want to access our instant quote tools, you'll need an account. Fortunately, signing up is a breeze and takes less than a minute. We only require your name and email address, but you can provide additional information if desired. Rest assured, we won't bombard you with unwanted emails, unless you choose to receive marketing communications by checking the relevant box. And, of course, you can unsubscribe at any time.

Currently, we provide standard shipping exclusively within mainland UK. However, we understand that you may need to ship outside of mainland UK, so we offer manual quotes for these requests. Simply complete the checkout process and request a manual quote, and we'll make every effort to meet your shipping needs.

If you're looking for rapid PCB assembly, you've come to the right place. Our typical production time is 7 days for quantities under 25 boards, and 14 days for quantities over 25. While delivery time may vary depending on the courier, we can typically assemble and inspect components in just one day and ship the same or next day. You can expect your PCBAs to arrive within 10 to 20 days of placing your order, and you can track your order status from your account dashboard. Please note that if you are free-issuing components, we can't start production until we have received all of them.

Knowledge Database

If you're new to the world of PCBs and PCBA, you might find the technical jargon overwhelming. Here's a quick glossary of common abbreviations to help you get started:

  • PCB: Printed Circuit Board - the foundation of the assembly, ready to be populated with electronic components.
  • PCBA: Printed Circuit Board Assembly - the finished board with components installed SMT / SMD: Surface Mount Technology / Device - components that are placed and soldered on the surface of the board using advanced Mycronic machines.
  • SMT / SMD: Surface Mount Technology / Device - components that are placed and soldered on the surface of the board using advanced Mycronic machines.
  • THT / THD: Through-Hole Technology / Device - components with legs that go through the PCB and are soldered on the opposite side.
  • AOI: Automatic Optical Inspection - all of our assemblies are automatically inspected for quality and accuracy using cutting-edge Omron machines.
  • Silk Screen: A layer on top of the PCB used to print component outlines, labels, and other text.
  • Trace: A thin copper line on the PCB used to connect components and form circuits.
  • V-Cut: A method of separating PCBs by making V-shaped cuts on the board's surface.
  • Stack-up: The arrangement of layers in a multi-layer PCB.
  • Panel: A collection of individual PCBs that are produced together on a single large board and then separated into individual boards.
  • Solder Mask: A layer on top of the PCB that protects traces and other components from solder during assembly.
  • Aperture: An opening in the solder mask used to allow solder to flow onto a component during assembly
  • BGA: Ball Grid Array - a type of surface mount component with an array of solder balls on the bottom
  • Gold Fingers: A type of connector that extends beyond the edge of the PCB and is plated with gold for improved conductivity and durability

With these definitions, you'll be able to better understand the language of PCB and PCBA design and production.

Components and Suppliers

When designing and building PCBAs, having access to a wide variety of high-quality components is crucial. At our company, we work with a range of reputable suppliers, including:

  • ⋆ Farnell
  • ⋆ Mouser
  • ⋆ Digikey
  • ⋆ Anglia
  • ⋆ Arrow (coming soon)
  • ⋆ Avnet (coming soon)

With our BOM Editor tool, you can easily select components from these suppliers, as well as from our own SAS-stocked parts inventory. We're always looking to expand our selection, and we're currently working on adding Arrow and Avnet to our list of partners.

When you work with us, you can rest assured that you're getting access to the best components from the most trusted sources.

At our company, we know that keeping costs down is a top priority for our customers. That's why we offer a selection of commonly used SMD resistors and capacitors completely free of charge. You can easily spot these parts in our BOM Editor tool, as they'll have a cost of £0 and our logo as the product image. And if our software finds a SAS part that matches a part on your BOM, that line will appear in bold.

So, why do we offer these free parts? First and foremost, we want to help you keep the cost of your assembly as low as possible. But we also benefit from this arrangement: since we already have these parts in reels, ready for our pick-and-place machine to use, we don't have to deal with re-reeling components. It's a win-win situation!

All of our SAS parts are supplied by Anglia, a trusted partner with a reputation for high-quality components. The resistors are manufactured by Anglia, while the capacitors come from Samsung Electronics and Murata. When you work with us, you can be confident that you're getting access to the best parts from the most reliable sources.

Quote and Order Questions

If you plan to provide your own components for assembly, we'll assign a unique QR code to each item after you place your order. To identify the correct component, print out the page containing the QR codes, cut them out, and attach them to the corresponding bags. You can also download and print the QR codes from the "My Orders" section of your account.

Absolutely! With our user-friendly Quote process, you can save your progress at any point by clicking the "Save & Next" button. Your quote will be automatically saved and can be retrieved later in the "My Saved Quotes" section of your account. You can access your saved quotes anytime, and easily resume where you left off. Plus, when you start a new instant quote, you'll be reminded of any saved quotes you may have. It's quick, easy, and convenient!.

Find out the status of your PCB assembly order by logging into your account and clicking on 'My Orders'. You'll be able to track your order's progress and receive email updates every step of the way.

Sometimes, you might notice that certain days are marked as "N/A" on our calendar. This means that either we do not have enough lead time to accommodate new orders for that day, or we have already reached our maximum capacity for that day. If you have any questions or concerns about our calendar availability, feel free to contact us.

If you have any questions about your quote or order, we're here to help! You can contact us easily by submitting a support ticket through your account.

For quotes, simply go to My Account / My Saved Quotes, find the relevant quote, and click "Create New Ticket". The ticket will automatically be linked to that quote.

If you have questions about an order, go to My Account / My Orders, find the order you need help with, and click on the Tickets tab to "Create New Ticket". This will link the ticket to your order.

If you prefer, you can also create a support ticket without associating it with a quote or order by going to My Account / My Support Tickets and selecting "Create New Ticket". We'll respond to your query as soon as possible!

SAS Account Credit and Payment

You can pay either by debit/credit card using our secure Stripe portal, or you can pay using SAS Account Credit, which you can top up with a BACS payment.

When paying by debit/credit card, you can generate a payment link so that someone else can process the payment, without having to be logged in to your account. Useful if only the Purchasing department has access to the company card!

When paying by Account Credit, you will need to have sufficient credit to cover the full amount of the order, as combined payment (Account Credit & Debit/Credit Card) is not available at this moment in time.

SAS Account Credit is a service that we offer all of our customers who wish to pay by BACS transfer instead of by debit/credit card.

You will need to do a BACS payment and, upon receipt, we will credit your account so that you can place an order using that credit.

Please note that BACS payments will show in your SAS account the next working day, and the quote price is only valid for 72 hours after saving the BOM in step 3.

If you wish to take advantage of the SAS Account Credit option, please do a BACS transfer for the full amount of your order to:

  • ⋆ Account Number: 69124523
  • ⋆ Sort Code: 60-02-39
  • ⋆ Bank Name: NatWest
  • ⋆ Reference: Order # (your quote number)

In order to get a quote with our bank details on it, on headed paper, you will have to complete steps 1 to 6 in the quoting process (the steps in the timeline will be dark blue instead of grey). Then, go to step 7 and click on 'Print Quote'. The button is only enabled if all the steps are completed, and the BOM must have been saved within the last 72 hours.

The quote price is only guaranteed for 72 hours after saving the BOM in step 3.

If you are having trouble printing the quote, try to: Disable the browser plugins / Open the browser in incognito mode / Try a different browser.

In order to get an invoice on headed paper, once you have placed the order, please go to My Account > My Orders > Order Info > Pricing, and click on 'Print'.

If you are having trouble printing the quote, try to: Disable the browser plugins / Open the browser in incognito mode / Try a different browser.

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